Refund Policy for Secret Garden
1. Introduction
This Refund Policy outlines the terms and conditions for refunds and cancellations for bookings made through Secret Garden, operated by Brendon's colony.
2. Cancellation Policy
2.1 Free Cancellation: Some bookings may be eligible for free cancellation up to a specified date before check-in. This will be clearly indicated at the time of booking.
2.2 Non-Refundable Bookings: Some bookings may be non-refundable. This will be clearly indicated at the time of booking.
2.3 Partial Refunds: Depending on when you cancel and the specific hotel's policy, you may be eligible for a partial refund.
3. Refund Process
3.1 To request a refund, please contact our customer us at bookings.sg.goa@gmail.com.
3.2 Refunds will be processed to the original method of payment used for the booking.
3.3 Refund processing times may vary depending on your payment method and financial institution.
4. Modifications to Bookings
4.1 If you need to modify your booking, please contact us as soon as possible.
4.2 Modifications are subject to availability and may result in price changes.
5. No-Show Policy
5.1 If you fail to check in on the scheduled date of arrival, you may be charged the full amount of the booking.
6. Exceptional Circumstances
6.1 In cases of unexpected events beyond our control (e.g., natural disasters, pandemics), we may offer more flexible cancellation terms.
7. Changes to this Refund Policy
7.1 We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
8. Contact Us
For any questions regarding this Refund Policy or to request a refund, please contact us at bookings.sg.goa@gmail.com